13 September 2013
During a routine inspection
All six people provided only positive comments about their experience of using the service. These included 'My dentist is by far the most considerate dentist I've ever visited.' And 'Everything is spot on. I never have to wait long when I visit.' A third said 'My dentist is very patient, particularly with my children." And a fourth explained 'My children never worry about going there. He (the dentist) makes the visit quite exciting for them.'
We found people consented to the care they received and staff were aware of people's rights to refuse any treatment offered.
People received good dental care and treatment and staff were responsive and supportive to those individuals who found a visit to the dentist a stressful event.
The service was clean and fresh and had good hygiene systems in place to minimise the spread of infection.
We found the staff were well-trained, well-supported and worked well as a team.
The service had robust systems in place to ensure complaints were managed appropriately and in a timely way.