Allesly Village Surgery

Updated 23 January 2018

Allesley Village Surgery is a GP practice which provides primary medical services under a General Medical Services (GMS) contract to a population of approximately 4,000 patients living in Allesley Village and the surrounding areas of the West side of Coventry. A GMS contract is a standard nationally agreed contract used for general medical services providers. National data indicates that the practice population does not experience high levels of social deprivation. The practice population is predominantly white British with pockets of eastern European ethnic groups.

The practice has recently undergone a complete renovation to update and modernise the premises which has resulted in a modern purpose built premises. The building has three storeys, although all consultations take place on the ground floor. There are wide doors to the entrance which allow easy access for patients who use mobility aids and onsite parking.

The practice is one location of a larger organisation consisting of two other practices who have their own allocated staff but share staff resources when necessary. The practice has three GP partners, two male and one female. They employ a salaried female GP, an advanced nurse practitioner, a part time practice nurse and a health care assistant. The clinical team are supported by a practice manager and a team of administrative and reception staff. Repeat prescribing facilities are managed by dedicated trained staff at a prescribing hub at one of the organisation’s other locations in Earlsdon, a short distance away.

The practice is open from 8am until 6.30pm from Monday to Friday except Thursday when opening is from 8.30am until 1pm. During this time calls are received by the out of hours service who contact the on call GP if clinical care is required. Extended hours appointments are available on Mondays from 6.30pm until 7.30pm at this practice. They have also signed up to the local GP Alliance which allows patients to access the extended hours service at three other venues across the area from 6.30pm until 9.30pm Monday to Friday and Saturdays and Sundays from 9.30am until 12.30pm. This provides nurse and GP appointments. The practice does not provide out of hours services to their own patients. Patients are provided with information about local out of hours services which they can access by using the NHS 111 telephone number.

Updated 23 January 2018

Letter from the Chief Inspector of General Practice

This practice is rated as good overall. The practice has not been inspected previously.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Allesley Village Surgery on 22 November 2017 as part of our inspection programme.

At this inspection we found:

• The practice demonstrated that they had managed risk so that safety incidents were less likely to happen. We saw that when incidents did happen, the practice discussed these at clinical meetings and learned from them and improved their processes as a result. We noted that some significant events had been investigated and learning had taken place but there was not always a reporting form completed.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. We saw evidence that care and treatment was delivered according to evidence-based guidelines.
• Patients reported that staff involved them in decisions about the care and that they were treated with compassion, kindness, dignity and respect.
• The practice operated a triage system for appointments which patients reported they found useful. This was in addition to on the day and pre-bookable appointments up to four weeks in advance.
• There was a strong focus on continuous learning and improvement at all levels of the organisation and a commitment to utilise resources to ensure an efficient and effective service was available for patients.

The areas where the provider should make improvements are:

• Strengthen the process of significant event reporting

• Review policies to ensure they are personalised to the practice.
• Continue to explore ways of developing a patient participation group

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 23 January 2018

Updated 23 January 2018

Updated 23 January 2018

Updated 23 January 2018

Updated 23 January 2018

Updated 23 January 2018