We were not able to speak to people using the service. This was due to the nature of the service, contact details of people who had used the service were not kept and, at the time of our inspection visit, the vehicles were not in use. We gathered evidence of people's experiences of the service by speaking with people who commissioned services from Medicmart999 UK. We were told that people who had used the service, or relatives, had fed back information to say that they were happy with the care that they had received.We found some positive aspects for the prevention of infection and saw that alcohol gel was available for staff to use to reduce the risk of cross infection. However, people were not always protected from the risk of infection because appropriate guidance had not been followed.
People were not always protected from unsafe or unsuitable equipment because the provider did not have suitable arrangements in place to properly maintain equipment to ensure it was suitable for its purpose.
We spoke with people who commissioned services from Medicmart 999 UK. They told us staff were 'Polite, helpful and professional.' However, we found appropriate checks were not undertaken before staff began work.
Staff we spoke with told us that they felt supported in their roles. However, we found that staff did not always receive appropriate professional development, supervision and appraisals.