Background to this inspection
Updated
19 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively. We also sought to identify examples of good practice in infection prevention and control.
This inspection took place on 28 October 2020 and was announced.
Updated
19 November 2020
About the service: Falstone Court is registered to provide nursing and residential care for up to 40 people. When we inspected, 39 people were living at the service.
People’s experience of using this service: People were especially well cared for; staff were extremely kind and considerate. Staff went above and beyond to ensure people’s preferences were met and their independence enhanced. Staff and management were focused on delivering a highly personalised service.
New technology was embraced; it was used effectively to monitor people’s health and ensure specialist healthcare was accessed quickly.
People could participate in a wide range of events and activities which were based on their interests. Treating people with dignity and respect and as individuals were central to how the service operated. Staff were extremely compassionate; relatives gave praise for their kindness when providing end of life care.
People and staff felt especially valued; their views were listened to and respected.
People, relatives and staff told us the home was safe. Staff had a good understanding of safeguarding and whistle blowing; they knew how to raise concerns.
Staffing levels were sufficient to provide personalised care. New staff were recruited safely.
Medicines were managed well; people received the medicines they needed on time.
Incidents and accidents were monitored; the findings were used to make improvements and identify learning. Health and safety checks and risk assessments were carried out to maintain a safe environment.
Staff received good support and completed the training they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had enough to eat and drink and to access health care services when required.
People's needs had been fully assessed to identify the care they needed and wanted; this included considering needs relating to end of life care, culture and religion. This was used as the basis for developing personalised care plans.
The provider investigated complaints robustly.
The home was well managed. There was a structured approach to quality assurance; this was effective in identifying and addressing issues. People, relatives and staff had opportunities to provide feedback.
For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk.
Rating at last inspection: Good (the last report was published on 18 August 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor this service and inspect in line with our reinspection schedule for services rated outstanding.