Archived: Brooklands Care Home

Updated 17 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 27 November and was announced.

Updated 17 December 2020

About the service

Brooklands Care Home is a care home providing personal and nursing care for up to 63 older or younger adults some of whom may have a physical disability or are living with dementia. There were 36 people residing at the service on the day of the inspection.

Brooklands Care Home is purpose built with lift and stair access to the first floor. Accommodation consists of single occupancy rooms situated in three units over two floors.

People’s experience of using this service and what we found

We found improvements had generally been made to people’s care records, which were extensive. Care records relating to catheter care and restricting oral fluids were updated during the inspection. Minor infection control issues were rectified immediately during our visit.

People were protected from the risk of harm and abuse. Safeguarding procedures guided staff about the action they must take if they suspected abuse was occurring. Risks to people’s wellbeing were assessed and monitored this included accidents and incidents to prevent re-occurrence. Medicine management and recruitment was robust.

Staff undertook training to maintain and develop their skills, areas for further development included diabetes. Supervision and appraisal were undertaken to support staff performance and development.

People had their capacity assessed and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s nutritional needs were met. Mealtimes had been reviewed and changes made to ensure people were well supported. People were supported and encouraged to maintain their independence.

People were looked after by caring staff. People we spoke with confirmed this. Staff provided comfort and support if people became anxious or upset. Information was provided to people in a format that met their needs in line with the Accessible Information Standards.

People had their needs assessed before being admitted to the service to ensure their needs were known and could be met. Health care professionals were contacted for help and advice to maintain people’s wellbeing. People’s care was reviewed and monitored by staff to ensure they received the support they required. Complaints received were acted upon. A programme of activities was provided in line with people’s interests. End of life care was provided at the service.

A full range of quality checks and audits were undertaken to monitor the service. This information was shared with the higher management team. Audits in areas where we found minor shortfalls were reviewed to help prevent any re-occurrence of the issues found.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (31 October 2018) when there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.