31 July 2013
During a routine inspection
We looked at the records of two people. We noted they had been fully involved in their assessment and had consented to the care being provided. The care plans had documented evidence that the service had discussed the care and treatment choices available to them. Both people had been involved in a face to face consultation as part of the decision making process.
We looked at staff training records, supervision arrangements and the services complaints procedure. We did this because we wanted to identify that appropriate arrangements were in place to support staff members. We also wanted to ensure people using the service felt listened to.
During this inspection we were unable to seek the views of people being supported by the service. This was because Assura does not operate services out of their own premises.
The provider was consulting people about their service through their quality monitoring procedures. We saw completed surveys with people providing feedback about their experience of the service. These included:
'I feel I was sufficiently involved in decision making about my treatment'.