• Care Home
  • Care home

Archived: Clumber Court Care Centre

Overall: Good read more about inspection ratings

Bolham Lane, Retford, Nottinghamshire, DN22 6SU (01777) 700823

Provided and run by:
MMCG (CCH) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 12 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by an inspector, an Expert by Experience and a specialist professional advisor. Their area of specialism was as a registered nurse. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Clumber Court Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, professionals who work with the service and from Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used all of this information to plan our inspection.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with 11 people who used the service and five relatives about their experience of the care provided. We spoke with 13 members of staff including registered manager, deputy manager, clinical lead, care workers, administrator, cook, domestic staff, activities coordinator and a member of the maintenance team. We spoke with a visiting healthcare professional. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service were reviewed.

After the inspection

The provider sent us additional information that we requested to show how they met regulations.

Overall inspection

Good

Updated 12 February 2020

About the service

Clumber Court Care Centre is a care home providing personal and nursing care to 48 people aged 65 and over at the time of the inspection. The service can support up to 64 people across two floors in one adapted building.

People’s experience of using this service and what we found

People’s care had been planned in a personalised way, however it was observed staff did not always have time to spend with people. Although there were some activities offered, due to staffing not everyone had the option to engage in meaningful activities every day. People did not have many complaints and those that had been received were responded to efficiently.

People’s risks were identified and assessed. Staff were provided with information on how to support and manage those risks. People were supported to take their medicines safely. The service followed good infection control practices.

People were supported by staff trained to meet their needs. Staff supported people to eat and drink well; and to access the healthcare they required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by caring staff who treated them with kindness and dignity. People were supported to express their opinions. People’s privacy was respected.

The service was well managed with good quality monitoring systems in place. The service met their regulatory requirements and supported their staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 18 January 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do, and by when, to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.