22 July 2013
During a routine inspection
We spoke with four people that were using the service. People had different opinions about the service. They told us, "This is generally a friendly place," "I feel calm and relaxed here and don't want to go home," and "The care and unit could be better."
We spoke with four relatives and they all confirmed that they were satisfied with the care and support provided. They told us, "The staff are very good with my family member. They are also polite and respectful" and "My family member always looks well looked after and well groomed. I have no complaints."
Records checked showed that before people received any care or treatment they were asked for their consent and the staff acted in accordance with their wishes.
We found that care and support was offered appropriately to people.
Our conversations with people, relatives and staff, together with observations on the day of our inspection evidenced that there were enough staff on duty and staff working in the home were appropriately qualified to do their jobs.
The provider had an appropriate system in place for gathering and evaluating information about the quality of care the service provided.
We found that records were held securely and retained for an appropriate period of time.