26 September 2014
During an inspection in response to concerns
We looked at five patient records and found the medicines prescribed and treatments provided were appropriate. Medicines were suitably stored and prescriptions we saw were appropriate to treat conditions patients were diagnosed with.
Staff recruitment records showed appropriate checks were made before staff started work and there was evidence of indemnity insurance for 16 of the 17 doctors and dentists employed. After our visit the provider wrote to us and told us that they would not use one doctor until they had the required insurance documentation.
The complaints procedure was displayed at the surgery and available to patients on the provider's website. Records seen showed complaints were responded to appropriately.