2 January 2014
During a routine inspection
In the office we met and spoke with the chief executive, the clinical and business development manager and the human resource manager. On the telephone we spoke with five carers and one person that used the service. We also spoke with five relatives of people that used the service.
During the inspection we looked at five people's care plans and we saw that the care records were in order. People we spoke with told us they had seen their care plan and saw staff updating it.
We reviewed the staffing levels and mandatory training. We saw that the agency was suitably staffed with appropriately trained, competent staff. One person we spoke with told us: 'The staff are excellent. I wish I could have the same person all the time but I know I can't. I really can't fault them. They make sure I am comfortable before they leave. I look forward to them coming in'. We looked at how medication administration was supported by the staff and how staff competencies were checked. We saw that this process was well managed by the agency.
We reviewed the service's complaints procedure and the logged complaints. There were no current complaints being dealt with at the time of the inspection. The people we spoke with that used the service told us that they would recommend the agency to others.