Archived: Dimak Healthcare
All Inspections
5, 18 October 2011
During an inspection looking at part of the service
One person told us that carers did not always visit at the agreed time because they were too busy. They also told us that very occasionally calls were missed but that they could telephone the manager, who would ensure that someone visited.
People who needed help to take their medicines told us that they had not experienced problems with receiving medicines correctly.
Everyone we spoke with were complimentary about the staff and told us that they thought the staff were competent and knowledgeable about the care they provided. People told us that when new carers began to work for Dimak Healthcare they always visited with more familiar and experienced staff at first. This helped them to learn the job.
People told us that they saw the manager quite regularly and he occasionally telephoned to ask whether they were happy with the service.