3 July 2012
During a routine inspection
We spoke to a person who uses the service and the relative of another person who uses the service. The person who uses the service told us that they had been using the service for one month and they were happy with the service.
Both told us that they were given information about Supreme Home Care when the service started, this included telephone contact details, how to make complaints and information about what they should expect from the service.
Both told us that a care coordinator had visited them at home and carried out a needs assessment, they told us they were involved in the assessment and drawing up and agreeing support plans. They told us that staff were pleasant, caring, turned up on time and carried out the tasks as stated in the support plan.
Both told us that they had completed satisfaction surveys for the service and had been contacted by managers on the telephone to see if they had any concerns about the service they were receiving.