19 March 2013
During an inspection looking at part of the service
Since the last inspection, two staff had completed an employee satisfaction survey. This was undertaken in December. The service had stated that these surveys would be completed monthly by all staff. The information within the surveys completed had not been collated. Information within the survey from the staff was positive about the service. Four service user surveys had been completed. These surveys had not been collated or the information within them used in any way to inform service delivery.