Keychange Charity Romans Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Before people came to live at the home, their needs were assessed and any training needed by staff in this respect was arranged. People living at the home came from a variety of backgrounds and had differing beliefs and preferences. Staff understood people’s diverse needs and supported them in the way they preferred. The ethos of the home was a Christian community and people’s religious and spiritual preferences were observed. People were encouraged to make choices every day on how they wished to live their lives.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s diverse needs were catered for; their beliefs and preferences were respected. People told us they were happy living at the home, and they were looked after well by staff who were kind and caring. One person said, “I’m happy living here and they’re all very nice. I’m in the best place and my family know I’m safe.” Another person told us, “When you hear people talking about this home, they all say how lovely it is, and it is! We have coffee mornings and anyone can go.” People were involved in every aspect of their care and made day-to-day choices about their lives. People chose whether they wanted to be cared for by male or female staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where needed, assessments had been completed relating to people’s capacity to make decisions. We observed staff treated people as individuals and according to their preferences. Staff were seen to check with people before undertaking any intervention, asking them throughout every procedure and confirming their wishes. On the day of the inspection, members of a local church had visited to conduct a Christmas carol concert which was attended by a number of residents and which they appeared to enjoy. Praise, prayer and togetherness meetings took place fortnightly, and members of a local church visited weekly. People could attend church in person if they wished. Keychange Charity homes or communities have an overarching Christian ethos. The registered manager said, “It is a Christian home, although a lot of staff are not Christian, but many residents are. We make sure people are accommodated in terms of their religious beliefs. It’s a big reason why people want to come here because it’s a Christian home.” Some people’s health needs meant they needed adjustments to be made to help them.

The principles of equality and diversity were intrinsic to the running of the home. The provider had a range of policies including: accessible information, equality and diversity, and equality and human rights. These protected people and staff against the risk of discrimination. Every month, staff were given a policy to read and the registered manager could check staff had read and understood the policy assigned. An equality and diversity team within Keychange Charity provided staff with up-to-date information and organised training.

Staff were trained in equality and diversity and understood how to put what they learned into practice. Staff employed at the home came from a variety of cultures and backgrounds. One staff member said, “Equality and diversity is making sure everyone is treated equally and their personal beliefs and values are respected. We had a resident who has made some racist and sexist remarks to some of the staff and the registered manager has dealt with these accordingly.” Another staff member told us, “I have had training on this subject. We have some very religious people here. They like to get ready early for a church service. We have all different kinds of staff working here, from different cultures and countries.” The registered manager told us the home has joined a project about Lesbian, Gay, Bisexual, Transgender, Queer + (LGBTQ+), run by the University of Kent. This has helped the home to become more understanding of these groups, identify people’s particular needs and preferences, and receive staff training. At the end of the study, the home will receive an accreditation. The registered manager said, “If someone moves in to the home, we would look at cultural differences and see what training was required by staff.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.