15 January 2013
During an inspection looking at part of the service
We inspected this agency in July 2012. The inspection in July 2012 found that the provider was not meeting the essential standards relating to respecting and involving people, care and welfare, safeguarding people, staff training and monitoring the quality of their service. This follow up inspection took place to see what improvements had been made since July 2012.
A new manager had been appointed by the provider and started work at the agency in August 2012. The manager submitted an application to the commission and was registered in September 2012.
We found that improvements had been made in all of these areas. People we spoke with were complimentary about the care and support that they received. People told us the staff were, 'Friendly and polite and willing to do anything'. We found that proper steps had been taken to ensure that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Care support plans had been reviewed and updated following consultation with people and provided more detail about people's individual needs.
Staff received the training and support needed to ensure people received appropriate care.
The registered manager had put robust systems of audit in place to enable them to monitor the quality of the service provided.