7 November 2013
During a routine inspection
People using the service provided positive feedback about the support they received. Comments included; 'Things are going very well.' 'I can always ask if I want something doing differently.' 'I get the same staff most of the time. They are all very good.' And 'I am very satisfied.'
Clear procedures, staff training and good practice helped to ensure medication was managed safely and appropriately.
The recruitment process helped to ensure that only suitable staff were employed. Newly appointed staff had a thorough induction, appropriate training and a period of time working alongside more experienced staff.
People using the service spoke favourably of the staff team. We were told; 'They are all very good.' 'Everyone is very kind.' And 'The girls are good.'
Systems were in place to assess and monitor the quality of the service that people received.