• Care Home
  • Care home

Woodland Care Home

Overall: Good read more about inspection ratings

189 Woodland Road, Hellesdon, Norwich, Norfolk, NR6 5RQ (01603) 787821

Provided and run by:
MMCG (CCH) (2) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 23 January 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Woodland Care Home is a care home providing accommodation and nursing care for up to 46 older people. CQC regulates both the premises and the care provided, and both were looked at during this inspection. There were 34 people living in the home at the time of our inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did when preparing for and carrying out this inspection:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse and we sought feedback from the local authority and professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection. During the inspection we spoke with nine people who used the service and two relatives. We looked at two care plans in detail, and parts of a third care plan as well as three people’s daily care records. We discussed the registered manager’s quality assurance processes and audits, and health and safety procedures and oversight. As well as the registered manager, we spoke with four members of staff including kitchen staff, two care assistants and a registered nurse, and a healthcare professional who was involved with the service. Following the inspection, we also received feedback from a second healthcare professional.

Overall inspection

Good

Updated 23 January 2019

What life is like for people using this service:

• People were safe living in the service. Risks had been identified and people told us they felt safe and well looked after. Staff administered medicines as prescribed.

• Staff were kind and caring and supported people to be as independent as possible. Staff asked for consent before delivering care.

• People had access to healthcare professionals when required, and staff followed recommendations when needed.

• Staff knew how to care for people and received training in their roles, and support from the management team.

• Staff supported people to have a range of healthy balanced meals and enough to drink.

• The registered manager had clear oversight of the service and supported an effective staff team, who communicated well. The registered manager was approachable and available to people and staff.

• We found the service continued to meet the characteristics of a “Good” rating in all areas. ;

More information is available in the full report.

Rating at last inspection: Good (published16 July 2016)

About the service: Woodland Care Home is a care home with nursing for up to 46 older people. There were 34 people living in the home when we inspected. There was a manager who is registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the services are run and for the quality and safety of the care provided.

The service is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Why we inspected: We inspected this service in line with our inspection schedule for services currently rated Good.

Follow up: We will continue to monitor this service according to our inspection schedule.