Archived: Gayton Road Dental Care

We spoke with four people using the service who told us they were involved in discussions about their treatment and the options available. People told us that the risks and benefits of the treatment were explained to them before consent was obtained, and they were given a copy of their treatment plan.

We reviewed six people’s records which showed the treatment plan was documented in writing to people, which included the recall period and costs. One person told us, "They explain everything; it's a five star service." Another person told us, "The dentist goes out of their way to offer the best treatment."

We reviewed the processes in place for managing the prevention and control of infection and saw evidence of effective systems to reduce the risk and spread of infection within the service.

We reviewed six staff files from a range of healthcare professionals including two dentists and two dental nurses. We saw that the recruitment and selection processes in place at Gayton Road Dental Care ensured appropriate checks were undertaken before staff began work.

People were made aware of the complaints system. This was provided in a format that met their needs.