April Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported by a staff team that knew them well. The staff we spoke with showed a good understanding of people's needs and they were happy in their roles. The provider actively encouraged people to feedback back on the care provided. The information was used to drive improvement and shape the service and culture. People told us they were happy with the support they received.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us the service was a good place to work for. A member of staff said, “The manager is very supportive. I can always go to them if I need to. They always listen to us and involve us. I love working here and I look forward to coming into work every day.” The registered manager said they encouraged people, relatives and staff to be involved in the day to day running of the service, as much as possible.

People and their relatives told us they felt the service was managed well and they could speak to the staff or a member of the management team when they wanted. A person told us, “The manager is lovely. They come and talk to all of us.” A relative said, “The manager is very good.” People and relatives told us that the service was good. They also mentioned that the management team were approachable.

The registered manager used a variety of methods to ensure people had equity in experience and outcomes. The management team undertook regular audits to monitor the quality of the service they provided. If shortfalls were identified, appropriate actions were taken. Systems were in place to gain feedback from people and their relatives. Staff told us they had regular meetings with people and relatives which included care reviews and informal discussions. The provider carried out regular surveys with people, relatives and staff. Actions following these surveys were recorded. There were regular meetings held for staff to share their views and experiences and for the registered manager to cascade information about things happening in the service. Staff had a good understanding of the ethos of the service and were clear about their responsibilities. They understood their roles and told us they were supported by the management team.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.