8 February 2020
During a routine inspection
Candle House is a residential care home providing personal care and accommodation to one person. The service is registered to provide support to one person only.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. The person using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
The service was set up to accommodate one person and support them with their specific needs.
There were enough staff to meet the needs of the person living in the service and staff had worked there for several years. Staff were recruited safely using a robust process.
The building underwent regular safety checks and maintenance issues were resolved promptly. Risks the person faced and those they posed to themselves and others were assessed in detail and reviewed regularly.
The service was spotlessly clean, dust free and tidy. The environment was set up to encourage stimulation in some rooms and have a calming effect in others. It was highly personalised.
Staff were gentle and kind, and used touch, tone of voice and gesture appropriately to encourage and support the person living in the service.
Care plans were detailed and personalised and there were thoughtful and detailed records of support given. The person was supported to access the local community and take part in a range of activities.
The service was well-led. Regular checks were completed on the quality of the service, the day to day running was highly organised. There was no registered manager in post, but the covering manager was intending to apply for registration.
The person were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for the person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The persons support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 4 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.