The Care Quality Commission
  • Doctor
  • Independent doctor

Hilton House Medical

Overall: Good read more about inspection ratings

Hilton House, Irwell Street, Bury, Lancashire, BL9 0HZ 0333 900 0150

Provided and run by:
Hilton House Medical Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Hilton House Medical on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hilton House Medical, you can give feedback on this service.

26/07/2022

During a routine inspection

This service is rated as Good overall. The previous inspection of 6 March 2018 was not rated as the CQC did not give ratings to independent healthcare providers at that time. However, all the required standards of care were met at that inspection.

We carried out an announced comprehensive inspection at Hilton House Medical as part of our inspection programme and to give the service a rating.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Hilton House Medical is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury. Hilton House Medical specialise in providing a range of private GP appointments for the North West of England including individual and occupational medicals, private consultations, sexual health, and a comprehensive list of examinations and blood tests.

Patricia Fitzpatrick is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service has a practice manager, a GP (male) and a health care clinician (male). All these staff work part time. If a female clinician is required, then a locum will be sought to carry out the necessary consultations.

The practice has not provided a service since 2018, although they remained registered with the CQC. They reestablished their service on 3 May 2022 and on the day of the inspection had seen five patients. On the day of the inspection we were told there were no patients attending or receiving regulated services. In the light of this we reviewed patents’ online comments about the service they received.

Our key findings were:

  • Patients received effective care and treatment that met their needs.
  • Risk assessments were completed to ensure the safety of the premises.
  • Staff received appropriate training to carry out their roles.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording of incidents.
  • Staff treated patients with kindness, respect and compassion.
  • The service was flexible and responsive to meeting patients' needs.
  • Leaders had the capacity and skills to deliver high-quality, sustainable care.
  • Structures, processes and systems to support good governance and management were clearly set out, understood and effective.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

6 March 2018

During a routine inspection

We carried out an announced comprehensive inspection on 6 March 2018 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

This was the first CQC inspection since registration in November 2016.

  • At the time of inspection the service was not yet providing a service and therefore had not treated patients, so we reviewed the processes in place to provide a service.

Our findings were:

Are services safe?

We found processes in place supported safe care in accordance with the relevant regulations.

Are services effective?

We found processes in place supported effective care in accordance with the relevant regulations.

Are services caring?

We found that processes in place supported safe care in accordance with the relevant regulations.

Are services responsive?

We found processes in place supported responsive care in accordance with the relevant regulations.

Are services well-led?

We found processes in place supported well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Hilton House Medical operates from a private building on Irwell Street, Bury. There is a private car park and ramp entrance into the building. There is a reception area, patient waiting area, washroom facilities which are suitable for people with limited mobility and include baby changing facilities, four consulting rooms and two minor surgery rooms. At the time of this inspection not all of the consulting were fully commissioned although work was ongoing. Additional meeting and storage rooms were also available. One room of the building is shared with another business.

Hilton House Medical is a private GP service. The service Hilton House Medical Ltd also uses trading names: Novus Hair Clinics and Novus Clinics. Under the Novus Hair Clinics & Novus Clinic brands the intention is to provide hair restoration and hair transplants. During the inspection we spoke with the docor who was intending to provide this service.

Ms Patricia Fitzpatrick, is the registered manager in charge of the day to day running of the service. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of this inspection the registered manager was the only member of staff employed by the service.

At the time of this inspection the service had not treated any patients so Care Quality Commission (CQC) comment cards could not be completed.

Our key findings were:

  • The service had clear systems to keep people safe and safeguarded from abuse.
  • The premises were clean and infection control measures had been established. Personal protective equipment (PPE) was readily available.
  • Recruitment policies and procedures were in place.
  • An induction programme was being developed for newly employed staff.
  • Information about services and how to complain was available.
  • Policies and procedures were readily accessible.
  • There were systems in place to monitor and improve quality and identify risk.
  • There was a clear vision to provide a safe and high quality service.

There were areas where the provider could make improvements and should:

  • Ensure evidence of all recruitment checks undertaken are kept on staff files.
  • Formally record the visual checks of cleanliness.
  • Ensure staff induction is fully implemented prior to any staff being recruited.