We inspected this service following its registration with CQC in September 2011. At the time of our visit we were told that the service had been operating since September 2012, providing personal care to one person who was using the service. We were told that the agency employed one member of staff to service this contract.We spoke with the relative of the person using the service, as the person themselves was unable to speak with us. The relative we spoke with told us that they were satisfied with the care being received. They said: "He is happy with the carer. He (the carer) is a respectful person." The relative told us that there was no care plan or care records of any kind kept at their home.
We were advised by the provider that there was one staff member who provided care for the person using the service. We talked to the staff member. They were not able to evidence to us how they were being supported, trained or developed as an employee. They told us that they had no induction into the service, had received no training, and that they had not had the necessary employment checks carried out. There was no record of any supervisions being carried out with the member of staff.
We reviewed the records held by the agency relating to the person they delivered personal care to. These were not adequate and did not provide evidence that the agency was planning care to ensure the welfare and safety of the person using the service.