20 November 2013
During a routine inspection
During the inspection we had a tour of the whole hospital and spent some time on the MIU, Willow ward and Oak ward.
We saw care records were detailed and gave direction as to the care and support people needed. They had been regularly updated. Patients we spoke with told us staff had discussed their care and support needs with them whilst they were in hospital and they were aware of their discharge plans.
Patients and staff we spoke with told us they thought there were enough staff on duty.
People were cared for by staff who were properly supported to deliver care and treatment safely and to an appropriate standard.
We saw evidence of ongoing audits in areas including infection control, hand hygiene, and falls.
There was an effective complaints system available.