26 February 2014
During a routine inspection
People we spoke with said ''I had plenty of time to talk to the consultant before my operation. Everything was explained to me.'' People told us they felt confident in the service provided. Although one person told us they had received an explanation about arrangements required to ensure a safe discharge home we were not able to see any evidence of information provided about this aspect of care.
Medicines were clearly prescribed and people received them at the specified times. People received information about how to safely administer their own eye drops after discharge home.
People's health and welfare needs were met by staff that were appropriately qualified. We saw evidence that staff were registered with the relevant professional body and that appropriate pre-employment checks had been completed.
We saw that staff attended regular conferences and seminars relevant to their speciality to ensure continuing professional development. We saw that staff had received an annual appraisal.
The provider had systems in place to deal with comments and complaints. This included providing people with information about the system when first using the service.