14 May 2012
During a routine inspection
We spoke with a range of people about the service. They included nurses, the practice manager, compliance manager, receptionists and three people who received treatment from the practice.
People who used the practice were all very positive about the staff. Comments included; 'The staff are brilliant'. 'The staff are most helpful and caring.' and 'The staff are understanding and reassuring'.
The people who we asked confirmed that the dentists always explained about the risks of any treatment that were proposed. Without exception, they all said that they were well informed about treatments and said that they were given choices and time to make their decisions. Comments included: 'I am given a good verbal explanation of my treatment.'; 'They explain all my treatment and put me at ease.' 'I am well informed about my treatment.'; 'We were given lots of information about various treatments which has proved to be very useful'.
One person told us that they had received some poor dentistry in the past but said 'this surgery made extra efforts to make sure that my teeth were as good as they could be. Staff were wonderful in sorting out my problem'.
One person said that the surgery would benefit from having more surgery rooms and a consistency of dentists. However although this was stated as a possible improvement they said that the current treatment they had received had been fine.
People told us that they thought that the surgery was always clean. One person told us 'The hygiene standards are first class.' Another person said they were always given clean goggles to protect their eyes and an apron to protect their clothes when they were having treatment.
We did not receive any negative comments from people at all about this dental practice.