02 August 2022
During a routine inspection
Our rating of this location stayed the same. We rated it as good because:
- The service had access to enough staff to care for patients and keep them safe. These staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff working on behalf of the provider assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service had systems in place to manage safety incidents.
- The service provided good care and treatment and managed pain well. The registered manager monitored the effectiveness of the service and made sure staff working on their behalf were competent.
- Staff working on behalf of the provider treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
- The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and there was no waiting list.
- The registered manager ran services well and in liaison with the host hospital, which was responsible for a large proportion of care and the operation. The service engaged with patients and the community to plan and manage services.