During a check to make sure that the improvements required had been made
One patient told us that the staff were 'Professional and very approachable' whilst another told us that they 'Would not go anywhere else.'
We were told by patients that they were able to get appointments when they needed to and saw that patients were spoken to in a kind and considerate manner.
We found that staff were trained to identify different forms of abuse against vulnerable adults and knew who to contact if they had any concerns.
The practice had systems in place to monitor the quality of the service however the provider had not kept appropriate records in relation to the suitability of staff who worked there.