Updated 20 May 2024
We undertook a follow up focused inspection of Phillips and Co Cosmetic Dentistry on 23 April 2024. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by two CQC inspectors.
We had previously undertaken a comprehensive inspection of Phillips and Co Cosmetic Dentistry on 16 November 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Phillips and Co Cosmetic Dentistry on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this inspection we asked:
- Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 16 November 2023
Background
Phillips & Co Cosmetic Dentistry is in Darlington and provides private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs at the rear of the practice and those with pushchairs. Car parking spaces are available for patients upon request. There are pay and display car parking spaces available near the practice. The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 2 dentists, 2 dental nurses and 1 receptionist. The practice has 3 treatment rooms.
During the inspection we spoke with 1 dentist and 2 dental nurses. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Thursday from 9am to 5:30pm
There were areas where the provider could make improvements. They should
- Consider taking action to ensure staff have received appropriate training to manage medical emergencies, taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council. The practice should consider ensuring staff complete a practical element of intermediate life support training (ILS) to ensure the persons providing care or treatment and undertaking sedation have the requisite skills and competence, and continue to have the requisite skills and competence to perform intermediate life support safely.