Chiltern Rest Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff were treated with kindness and respect. Everyone we spoke with told us they were treated with respect by a kind and caring staff team. One person said, “I think they (staff) are just lovely. Nothing is a problem, and they all have a smile on their face.” Staff spoke about people with kindness and positive regard.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. This included things which mattered to the person including religion, sexuality, disability and relationships. One person told us about their goals and how the staff were supporting them to achieve this. Staff knew those they supported well. One staff member said, “We get time to sit and talk with people. It is lovely getting to know them as individuals and about the lives they live.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were encouraged to remain independent. One person said, “Staff ask me what I need help with and if I would like them to stay with me.” This approach helped the person to retrain their skills and self-esteem.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. One person required additional assistance, this was provided without any delay. Staff had the opportunity to spend time with people engaging them in activities and conversations.

The service cared about and promoted the well-being of their staff, and supported and enabled staff to always deliver person-centred care. All the staff members we spoke with told us they felt supported by the provider and were encouraged to raise any concerns or issues. One staff member stated they were regularly approached by the registered manager who would always inquire after their well being. Staff members felt the providers policies and procedures supported their individual wellbeing.