Chiltern Rest Home

Updated 16 October 2024

Date of Assessment: 12 November 2024. The service is a residential care home providing support to 23 older people and younger adults some of whom were living with dementia. At our last inspection the service was in breach of regulations regarding keeping people safe and checking the quality of care. The service had made improvements and is no longer in breach of regulations. The provider identified potential risks with the physical environment and took action to reduce the potential for harm. Staff understood and managed risks. The management team had effective quality assessments in place to identify and drive improvements. People felt empowered to raise concerns and were confident any feedback would be acted on. People were supported by enough staff who had been safely recruited. People received their medicines as prescribed. People were involved in assessments of their needs which included individual communication styles, personal and health needs. People had enough to eat and drink to stay healthy. People’s health was monitored to support healthy living. Staff made sure people understood their care to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity. People were treated with kindness and compassion by a caring staff team. People had their privacy and dignity protected and were treated as individuals. People had choice in their care and were encouraged to maintain relationships with family and friends. The service supported staff wellbeing. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. People engaged in planning their care and understood options. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities.

Updated 16 October 2024

People were positive about the quality of their care. They felt safe and were involved in planning their care and understood their rights. People said staff knew them as individuals and treated them with respect and kindness. People were involved in activities they found interesting, stimulating and fun. People knew who the management team were and felt able to talk with them about any concerns or ideas they had. People were involved in regular reviews of their care. When people felt upset or low in mood they were supported by a caring and compassionate staff team. People were encouraged to remain independent. People told us they were referred to alternative healthcare provisions if needed. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. People were encouraged to eat and drink enough to maintain their wellbeing. People had choices of food and if they did not like something, alternatives were offered. People felt safe from the risks of ill treatment or abuse. Everyone we spoke with told us they felt comfortable reporting anything they felt was not right. The management team acted promptly if concerns were raised, in order to keep people safe. People, and relatives said they were regularly asked for their views and opinions on the care they received and felt their comments were valued by the service.