Radis Community Care (Huntingdon)

Updated 17 June 2021

The inspection

This was a focused inspection to check on specific concerns we had from our previous inspection.

Inspection team

The inspection was completed by one inspector.

Service and service type

Radis Community Care (Huntingdon) provides personal care and support for people in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service over 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We reviewed the information we requested from the provider to show the improvements they had made where a breach had been identified at the last inspection. We sought feedback from the local authority.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

We spoke with five people who used the service and one relative about their experience of the care provided. We also spoke with five care staff and the registered manager.

We reviewed a range of records. This included two people’s care records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the registered manager to validate evidence we found.

Updated 17 June 2021

About the service

Radis Community Care (Huntingdon) is a domiciliary care agency. The agency office is in Huntingdon. Care is provided to adults in their own houses and flats. At the time of our inspection there were 74 people receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At our last inspection we found the provider to be in breach of regulations 12, 17 and 19 of the Health and Social Care Act (2008). Due to the improvements made since the last inspection the provider was no longer in breach of these regulations.

People’s experience of using this service and what we found

There had been good improvements made since our last inspection. People, relatives and the staff team were positive about their experiences at the service.

The provider had policies and procedures to ensure people were kept safe. The registered manager understood safeguarding and the importance of reporting any concerns.

Quality assurance audits were completed, any issues identified were reviewed and action plans completed to ensure improvements were made. The registered manager responded appropriately to incidents, complaints and concerns.

People told us they were happy with the care and support they received. Peoples care plans contained good guidance for staff, which included appropriate risk assessments that were reviewed every six months or when required.

Recruitment practices were robust and included appropriate checks by the provider. Staff received regular training which included infection control, they understood how to keep people safe and the importance of reporting any concerns. Staff understood their roles and felt supported by the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 30 April 2019).

Why we inspected

This was a planned inspection based on the previous rating.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions in Safe, Responsive and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.