We carried out a review of the data available to us about Right at Home Reigate & Crawley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Reigate & Crawley, you can give feedback on this service.
People’s experience of using this service:
People who received care from Right at Home Reigate and Crawley told us they felt safe and well supported by staff who visited them. They stated that staff were “excellent" and they would carry out extra requests if asked. Staff were punctual for visits and cared for people in an extremely person-centred manner.
People were supported to continue living at home in a way that enabled them to be as independent as possible. Staff and senior managers went to great efforts to make sure that people took part in activities and encouraged people to enjoy those activities that mattered to them.
Staff were trained and supported to be effective carers in a collaborative team. Staff responded to people’s healthcare needs and supported them to access healthcare professionals such as occupational therapists, GPs, dietitians and district nurses.
People and relatives described staff as caring and kind. People and their relatives told us that staff and management at the service were approachable and friendly and staff got to know them very well.
Care plans were produced from the pre admission assessments with the involvement of people and their relatives. This ensured they were person centred and tailored to people’s needs and routines. People and their relatives told us that staff followed their care plans and they could make changes to how they received their care at any time.
The agency was well managed by a supportive management team. People, relatives and staff told us that the management of the agency listened to them and acted on suggestions they made. We received positive feedback from an external professional around the care provided by the staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This was the first inspection since the service registered with Care Quality Commission.
Why we inspected: This was a planned inspection based on the previous rating.