Chinite Home Care

Updated 13 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience who made telephone calls to people or their relatives for their feedback about the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Chinite Home Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 30 May 2022 and ended on 31 May 2022. We visited the location’s office on 30 May 2022.

What we did before the inspection

We reviewed the information we already held about the service. This included the last inspection report and notifications. A notification is information about important events, which the provider is required to tell us about by law. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used information gathered from the Direct Monitoring Assessment of the service that took place on 15 March 2022, to help plan the inspection and inform our judgements. We used all of this information to plan our inspection.

Before the inspection, we spoke with one person and five relatives of people who used the service by telephone, to gather their feedback about the service.

During the inspection

We spoke with the registered manager and the care coordinator. We reviewed documents and records that related to people’s care and the management of the service. We reviewed five care plans, which included risk assessments. We looked at other documents such as medicine management and incident records. After the inspection, we spoke with two care staff for their feedback about working for the service.

Updated 13 July 2022

About the service

Chinite Home Care is a domiciliary care agency based in the London Borough of Barking and Dagenham. It is registered to provide personal care to younger people and older people in their own homes.

At the time of the inspection, eight people were receiving support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us the service was safe. They had live-in care arrangements with regular staff, who had got to know people well.

Medicines were managed safely. Staff were trained and their competency was assessed. People were protected from the risk of abuse. Risks to people’s health were assessed appropriately and managed. Staff were recruited safely and there were sufficient numbers of staff to support people. Infection prevention and control procedures ensured the risk of infections spreading was minimised. Accidents and incidents were reviewed to prevent re-occurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care and support that was personalised for their needs and preferences. People and relatives felt engaged and involved in how the service was run. Quality assurance systems were in place to monitor the service. The registered manager carried out audits to check correct procedures were being followed by staff.

The service worked well with health professionals and social care agencies to provide a good standard of care to people and help maintain their health.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was Good, (report published on 30 October 2019).

Why we inspected

We undertook this inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed, to seek assurance about this decision and to identify learning about the DMA process.

This was a focused inspection to review the key questions of safe and well-led only.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.