Archived: Antelope Way

Updated 31 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection was carried out by one inspector on 27 September 2017.

Before the inspection we looked at information that we held about the service including notifications. Notifications are information regarding important events that happen in the service that the provider is required to notify us about by law.

We spoke with the team leader, an operational manager, a service manager and three members of care staff.

Not everyone who used this service was able to speak with us. This was because some people had other more complex means of communication. During the inspection we observed these people’s care and support being provided by the staff to help us understand the experience of people who could not speak with us

We looked at two people’s care and support plans, recruitment records, staff meeting minutes and medicines administration records. We checked records in relation to the management of the service such as quality assurance audits, and staff training records.

Updated 31 October 2017

Antelope Way is registered to provide accommodation and personal care for up to eight people. There were eight people living at the home when we visited. Accommodation is provided over two floors across adjoining properties. All bedrooms are for single occupancy and there are separate toilets and bathroom/shower facilities. There are two kitchens/dining areas and communal areas for people and their guests to use.

This unannounced inspection was carried out on 27 September 2017. This was the first inspection of the service since being re-registered on 1 November 2016.

At the time of our inspection a registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risks to people who lived in the home were identified and assessed to enable people to live as safely and independently as possible.

People were supported by enough staff to support their needs. Staff were trained to provide care which met people’s individual needs and wishes. Staff understood their roles and responsibilities. They were supported by the registered manager to maintain and develop their skills and knowledge through regular supervision, appraisals and ongoing training.

The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and report on what we find. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Applications had been submitted to the local authority and they were waiting an outcome to these.

People had detailed health care and support plans in place to ensure that staff had the guidance to meet people’s individual care needs. The care and support plans recorded people’s individual choices, what they were able to do independently, their likes and dislikes and the assistance they required.

Staff assisted people with personal care, their medicines, activities/hobbies, cooking and domestic tasks in a kind and respectful way, whilst still encouraging people to maintain their independence.

People felt able to raise any suggestions or concerns they might have with the registered manager. People felt listened to and reported that communication with the registered manager and members of staff were open and very good.

Arrangements were in place to ensure that the quality of the service provided for people was regularly monitored. People who lived in the home and their relatives were encouraged to share their views and feedback about the quality of the care and support provided.