St Ann's Lodge 1

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This assessment took place between 4 Nov and 11 Nov 2024. St Ann’s Lodge 1 is a care home providing personal care to people with a learning disability and/or autistic people. At the time of our assessment there were 6 people using the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Right support: People were protected from the risk of abuse. Risks to people were assessed and managed well. There were enough staff to support people to take part in activities that were important to them. Staff received relevant training to meet people’s needs. Recruitment practice was safe. The safety of the environment and equipment was regularly checked and infection risks were managed well. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. Medicines administration arrangements had been improved and people received their medicines as prescribed. The provider was no longer in breach of regulation. Right care: Staff provided people with safe, high quality care in line with the provider’s vision for the service. People’s care and support was centred on them and their individual needs. Right culture: An experienced and knowledgeable senior staff team managed the service. They checked the quality and safety of the service regularly and made sure people received appropriate care. Staff were valued and supported and the provider promoted a fair and inclusive workplace. People and staff were encouraged to be open and raise concerns and these were listened to. There was a culture of continuous improvement. Staff worked with partners to help people achieve positive outcomes.

People's experience of this service

There were high levels of satisfaction with the safety and quality of care and support people received. People said they were happy, comfortable and safe at the service. Relatives praised the kindness and care of the staff team and the positive outcomes this had achieved for people. Senior staff were highly regarded and people and relatives said they were focused on people experiencing a good quality of life at the service. A relative told us, “Staff are kind, helpful, welcoming, friendly and informative…we believe they are person centred and everything is focused on people. So welcoming. We have no concerns. We would be heartbroken if [family member] had to leave there because she is so happy and settled.” Another relative said, “They are amazing there. [Family member’s] been there17 years. You couldn’t ask for better. They love her and she’s well cared for and looked after. They are exceptional.” Senior staff prioritised people’s safety and wellbeing and the staff team, systems and processes supported this. People were looked after and supported by skilled and experienced staff who knew them well and provided care in line with their preferences. Staff understood how to report safety concerns and manage risks to people to keep them safe from abuse, harm or injury. Senior staff understood the needs of people using the service and made sure staff were focussed on meeting these in line with people’s preferences. People’s experiences were used to continually improve the quality and safety of the service.