• Care Home
  • Care home

Oakhurst Lodge

Overall: Good read more about inspection ratings

137 Lyndhurst Road, Ashurst, Southampton, Hampshire, SO40 7AW (020) 3802 9358

Provided and run by:
Cygnet Care Services Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Our current view of the service

Good

Updated 14 March 2024

We carried out this assessment 4 June 2024 to 4 July 2024. We assessed this service to see if improvements had been made following our last inspection. At our last inspection in May 2023, we found breaches of the regulations in relation to person-centred care, need for consent, safe care and treatment, safeguarding, good governance, and staffing. At this assessment we found improvements had been made and the provider was now meeting regulations. The provider had developed a new management team who people, most relatives and staff were positive about. A range of quality assurance systems were in place, and these were used effectively to ensure people received safe and high-quality care. The rating has changed from requires improvement (published 15 August 2023) to good. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's experience of the service

Updated 14 March 2024

We were unable to gain the views of people during this assessment, however, we did speak to their relatives. Most of the relatives we spoke to, told us about the improvements the home had made, following our inspection last year. They told us there had been changes to the staffing, including the management team, and communication, documentation and reporting of incidents had improved as a result. Some relatives told us, during times of anxiety their relatives were supported by a staff team who knew them well, they were also supported to attend medical appointments. They also told us, the home was clean and well-appointed, and their relatives were happy to return to the home following family outings, therefore relatives felt people were kept safe.