25 November 2013
During a routine inspection
Family members spoke confidently about the service provision from Valley Care Support (VCS). One person told us 'We were consulted on the care plan; we decided what we liked' another person said 'I have complex personal care needs'.
One family member told us that 'I trust them with my life, you don't have to ask them to do anything'. One person told us' I trust them with my personal belongings, nothing has ever gone missing'. A member of staff showed us the lesson plan which was being prepared for the forthcoming staff training session in safeguarding.
The provider took steps to ensure that the staff team were properly supported with regular supervision and appraisals. The staff members we spoke with told us that 'It's a lovely place to work we get to know the clients really well'.
The provider quality assessed the service in November 2012 via feedback forms; we were able to see that people and their family members commented positively on how the service was being managed. However, there were no feedback forms which were used to monitor the service for 2013. We were therefore unable to fully examine how the service was being monitored for the quality of care provided.