5 December 2012
During a routine inspection
The records we examined confirmed that people's needs were assessed and treatment was planned on an individual basis. These records had written evidence of people being involved in discussion about treatment options. We observed staff speaking with people in a respectful manner and explaining what they proposed to do and why.
We were told that the service values were based on delivering "care in a way which we would like to receive it." We were shown the responses to questionnaires which appeared on the company web-site showing a high-level of satisfaction with the service provided. We were also told about service changes which had been made as a result of receiving complaints and reviewing incidents.