10 October 2019
During a routine inspection
Quality Caring Limited (Known as QCL) is a domiciliary care agency providing personal care and support for people living in the London Borough of Hounslow. The service is the only location for this provider. They offer a service to adults, mostly older adults and those with physical disabilities or mental health needs. They offer a service to between 100 - 150 people at any one time. Most people have their care commissioned by the London Borough of Hounslow. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People using the service were happy with their care and support. They found the staff were kind, caring and attentive. Care workers arrived on time and carried out the tasks they were assigned to do. People told us they were offered choices and had been involved in planning their care. They said that the provider had responded when they requested changes.
The staff were well supported. The provider carried out recruitment checks to make sure the staff were suitable. The staff undertook an induction and training, so they had the skills and knowledge to provide effective care.
People's care was planned and risks they were exposed to had been assessed. The provider regularly reviewed plans and assessments to make sure these were up to date. People were supported to have enough to eat and drink if this was part of their planned care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager was also one of the directors of the company. They had set up the business and worked in this role for many years. They were familiar with the local community and worked closely with other organisations to improve standards of care. They had a good overview of the service and had responded to complaints, accidents, incidents and safeguarding alerts, so these could be learnt from and people were protected.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was rated Good at the last inspection (Published 15 June 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.