The Care Quality Commission
  • Doctor
  • GP practice

Quedgeley Medical Centre

Overall: Good read more about inspection ratings

Olympus Park, Quedgeley, Gloucester, Gloucestershire, GL2 4NF (01452) 728882

Provided and run by:
Quedgeley Medical Centre

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Quedgeley Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Quedgeley Medical Centre, you can give feedback on this service.

22 June 2022

During a routine inspection

We carried out an announced inspection at Quedgeley Medical Centre on 22 June 2022. Overall, the practice is rated as Good.

Set out the ratings for each key question

Safe - Good

Effective - Good

Well-led - Good

Following our previous inspection in September 2017, the practice was rated Good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Quedgeley Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.

We inspected three key questions: Safe, Effective and Well-led.

Ratings for Caring and Responsive were carried forward from the previous inspection.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve their systems for carrying out reviews of patients who have long term conditions and ensure appropriate monitoring of high risk medicines.
  • Continue to improve uptake towards the national target for cervical screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

26 September 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Quedgeley Medical Centre on 26 September 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.

  • Results from the national GP patient survey (2017) showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.

  • Patients rated the practice higher than local and national average for consultations with nurses. For example, 100% of patients said the nurse gave them enough time compared with the local average of 94% and the national average of 92%.

  • Information about services and how to complain were available on the practice website. However, this was not visible in the waiting areas. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
  • The practice worked together with other local practices as part of a cluster to implement improvements to services locally and share knowledge.
  • Arrangements were in place for staff to whistle blow to another practice in the cluster, should staff have concerns and wish to raise their concerns to someone outside of the practice.

The areas where the provider should make improvement are:

  • Provide accessible and up to date information on the practice’s complaint process.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice