28 March 2019
During a routine inspection
What life is like for people using this service:
People were kept safe by staff who understood how to safeguard people from abuse and the actions they needed to take to protect people from the risk of harm. There were sufficient numbers of staff to support people and staff were recruited safely. There were appropriate infection control practices in place and people were supported to take their medicines safely.
People were supported by staff who had completed the relevant training to give them the skills and knowledge they needed to meet people needs. People were supported to have sufficient amounts to eat and drink and protected against the risk of poor nutrition. Staff supported people to maintain their health and well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff were kind, caring and treated people with dignity. People were encouraged to remain independent where possible and were supported to be involved in the planning and provision of their care.
People and those important to them were at the centre of the assessment and care planning process. People were supported to express their wishes and preferences regarding their care and staff were provided with information which enabled them to provide personalised care. People and relatives were confident to raise concerns and complaints and these were listened to, resolved and used to drive improvements in the service.
The provider had systems in place to monitor the quality of the service to ensure people received good care. People, relatives and staff were given the opportunity to feedback on their experience of the service and contribute to the improvement and development of the service.
Rating as last inspection: We inspected this service in September 2017 and rated the service as Requires Improvement.
Full details of this report can be found at www.cqc.org.uk
Why we inspected: This was a scheduled inspection.
Follow up: We will continue to monitor the quality of the service through the information we received until we return to visit as per our re-inspection programme. If any information of concern is received, we may inspect sooner.