1 October 2019
During a routine inspection
Achieve With Us Ltd is a domiciliary care service providing personal care to younger adults and older people with a learning disability or autistic spectrum disorder, mental health needs or a sensory impairment.
The service also runs a group of day service bases at several locations in the Hinckley area. These are used by people receiving home care, however they are outside the scope of the Care Quality Commission's regulatory powers. At the time of our inspection one person was receiving personal care.
People’s experience of using this service and what we found
The person was supported by staff that knew how to recognise abuse and raise concerns. Staff had been safely recruited. Staff had a good knowledge of risks associated with providing the person’s care. Staff had received adequate training to meet the person’s individual care needs.
The person received care from staff that were kind, caring and compassionate. The person, their family and staff had built a positive relationship together and enjoyed spending time together. The person’s privacy and dignity was respected.
The person was supported by staff that took time to find out about their hobbies and interests and supported them to engage in these. Easy read complaints information was available. There had been no complaints since the last inspection. Staff knew the person’s likes and dislikes and ensured they had enough to eat and drink.
The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice.
The service sought feedback about the person’s care experience to make improvements. The registered manager had a good oversight of the service. Quality assurance systems and processes enabled them to identify areas for improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 22 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.