Sennen Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Care was planned and delivered in a personalised way that reflected people’s needs and preferences. Where people required support to communicate their choices, the provider ensured their relatives and wider circle of support were involved in making decisions. This helped to ensure that people’s care was individualised and specific to their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We observed care and support being delivered at different times of the day by range of staff. The service was suitable for people’s needs. There were a range of communal and private spaces available, which helped ensure people had opportunities to interact with others or have quieter time in private. People were supported to personalise their bedrooms, which helped to create a comfortable and safe space. We observed very positive interactions between staff and people. People were very comfortable in staff’s presence and staff were knowledgeable about people’s specific communication and behavioural needs. The atmosphere at the service was homely, relaxed and people appeared happy. Some people were assessed as needing 1 to 1 staffing to promote their safety. The provider balanced safety with the need to give people privacy sand personal space. We observed that staff were intuitive to what level of support people needed, which helped to promote their wellbeing and engagement in daily activities

People were unable to give verbal feedback to us about staffing due to their complex communication needs. Relatives told us that people were treated as individuals and their care was designed around their needs. They told us they were involved in care planning and that staff communicated and consulted with them regarding updates and changes. Comments included, “They [staff] involve me in planning [my relative’s] care.”

Staff had a good understanding of people’s needs and were committed to ensuring they delivered personalised care. The provider had a team of behavioural specialists, who helped develop care plans tailored to people as individuals. Staff were positive about the support they received from the provider’s senior staff and behavioural specialists.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.