Bucklow Manor Care Home

Updated 25 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Bucklow Manor Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Bucklow Manor is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 6 people who lived at the home and gathered feedback from them. We also gathered feedback from the relatives of 5 people. We spoke with 13 staff members; this included the registered manager. We observed people in areas throughout the home and could see the interaction between people and staff. We watched how people were being cared for by staff in communal areas, this included the lunchtime meal.

We reviewed the records at the home. These included recruitment, accidents and incidents and quality assurance audits. We looked at numerous medicine administration charts and 4 care plans, along with other relevant documentation to support our findings. Following our visit we reviewed further records provided by the manager.

Updated 25 February 2023

About the service

Bucklow Manor Care Home is a residential care home providing personal care for to up 56 people. The service provides support to people aged 65 and over and those living with dementia. At the time of our inspection there were 39 people using the service.

People’s experience of using this service and what we found

People and their relatives were complimentary about the care and support provided at Bucklow Manor. Staff knew people well and treated them as individuals, with dignity and respect. Relatives felt included and described a homely environment, where staff were kind and caring.

Systems were in place to protect people from the risk of abuse and staff understood their responsibility to report any concerns. Risks to people were assessed and managed as safely as possible. Areas of the building needed redecoration and a bathroom required refurbishment. The provider had a schedule of works in progress.

There were enough staff to respond to people’s needs. The service had recently recruited several new staff. Systems were in place to recruit staff safely. Staffing levels were kept under review and were due to be increased shortly due to some new admissions to the home. People received their medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was well-led. Effective systems were now in place to oversee the safety and quality of the care provided. Managers led by example and were very visible, they knew people well and were focused on delivering person- centred care. Communication was effective, staff were supported through regular supervision sessions, appraisals and various meetings. There was a focus on staff training and development.

The provider sought feedback from people and relatives. Relatives told us the registered manager listened and acted on feedback. There was a focus on continuous improvements, with various projects in progress. Managers worked in partnership with others, including health and social care staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for this service was requires improvement (published 4 October 2019) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.