7 March 2013
During a routine inspection
Each person was assessed for their suitability prior to any treatment and was offered choices about treatment and given information about what the treatment involved and the likely costs.
There were suitable processes for staff training and professional development. Staff were supported by the provider's systems and policies as well as by the management team.
There were effective systems in place to reduce the risk and spread of infection. Staff had been trained in infection control and for emergency situations. Decontamination of instruments was undertaken safely by a specialist team.
The provider had systems to review and monitor the quality and safety of the service provided. This included seeking feedback and suggestions from people using the service and this was reviewed at the regular staff meetings.