14 December 2016
During a routine inspection
Radfield Home Care [Staffordshire] provides personal care for people in their own home. At this inspection they were providing care and support for 65 people.
There has not been a registered manager in post since October 2016. The provider had recently appointed a manager to run the agency. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe with the service they received and staff knew how to protect them from the risk of potential abuse. People were protected from the risks of accidents because staff were aware of their responsibility of identifying risks and to avoid them happening. People were supported by sufficient numbers of staff who assisted them to take their prescribed medicines safely.
People were supported by skilled staff who received regular one to one [supervision] sessions. People were able to make their own decisions and staff respected this. People were supported to eat and drink sufficient amounts and arrangements were in place to assist them to access health care services when needed.
People were cared for by staff who were kind and sympathetic to their needs. People were involved in planning their care and staff were aware of their care and support needs. People’s right to privacy and dignity was respected by staff.
People’s involvement in their care assessment ensured they received a service the way they preferred. People could be confident their concerns would be listened to and acted on.
People’s views about the service were explored by the provider and the provider’s governance was effective in driving improvements. The agency was run by a manager who supported the staff team to provide a safe and effective service.