The Care Quality Commission
  • Prison healthcare

Archived: HMP Highpoint North

Stradishall, Newmarket, Suffolk, CB8 9YG

Provided and run by:
Practice Plus Group Hospitals Limited

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

We found that the provider had made appropriate improvements to ensure that they achieved and maintained safe arrangements for the management of medicines within HMP Highpoint North.

11 September 2012

During a routine inspection

During our visit we spoke informally with patients using the service, who provided mixed views of their experience of healthcare. They were generally complimentary about staff and told us that staff understood their needs.

We also looked at the results of a survey of prisoners conducted by Her Majesty's Inspectorate of Prisons. Respondents said that their experience of the healthcare service was variable.

In addition we looked at the Patient Advice and Liaison Service (PALS) information from NHS Suffolk. The majority related to changes to medication.

Patients we spoke with told us that they knew how to raise a concern, or make a complaint about the healthcare service. Half of respondents to the Her Majesty's Inspectorate of Prisons' survey said that it was easy to make a complaint.