Haven Court

Updated 5 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 28 January 2022 and was announced. We gave the service 48-hours' notice of the inspection.

Updated 5 February 2022

Haven Court provides residential care for up to 80 people. At the time of inspection, 61 people were using the service.

People's experience of using this service and what we found

People's needs were assessed to ensure they received care which was effective and appropriate to their needs. One person told us staff were very kind and patient and were quick to support them when they asked for help. Staff made sure people had access to a range of other healthcare professionals for example their GP, optician and dentist. People received a balanced and healthy diet and where necessary, people's food and fluids were monitored to support their well-being. Staff had the correct level of skills and experience to care for people safely and to support their well-being. Feedback from one relative was very positive regarding the staff team in place, they told us “We can’t praise them enough. They go above and beyond." The home had made some environmental improvements since the last inspection and further improvements were planned once the impact of the pandemic improved.

People's care plans were reviewed and updated on a regular basis to ensure their level of care was current to their needs. For those people who had been admitted to the reablement unit, analysis seen, indicated the successful and positive transition from hospital, to Haven Court and then back to their family home. The home employed a number of activities co-ordinators and people were supported to engage in either group or one to one activities. Further plans were in place to engage with local museums to provide a greater range of dementia themed activities.

The registered manager and their staff team had worked hard to improve the overall performance of the service. Feedback from one visiting professional was very complimentary about all of the staff working at Haven Court. The registered manager and provider had a range of quality assurance processes in place which allowed them to monitor the overall level of care and service provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was requires improvement (published 20 December 2019).

Why we inspected

This was a planned inspection based on the previous rating to determine if the provider had made the required improvements.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection. Please see the effective, responsive and well-led sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.