20 January 2014
During a routine inspection
The records and care plan formats to be used to record people's health and social care needs were appropriately detailed to capture all the relevant information needed about people's holistic needs.
We saw there were systems in place for effective collaboration with other specialist health and community professional's. For example, care managers, GP's, and local authorities.
We saw an effective complaints system in place for identifying, receiving, handling and responding to complaints and comments made by people who may use the service or those acting on their behalf.
We saw the provider had robust recruitment procedures in place. This meant people who may use the service in the future will receive support from staff who were fit and qualified to meet people's needs.