Consummate Care Ltd

Updated 7 March 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service provides care and support to people living in their own homes, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

Inspection activity started on 11th December 2023 and ended on the 19th January 2024.

We visited the location's office on 11th and 12th December and visited people in their homes on the 13th and 18th December 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection, such as notifications from the provider and information from the local authority and the public. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people about their experience of the care provided. We also observed the body language of 2 other people being supported by the service during their interactions with care staff to further help us understand their experience of the care they received. We also spoke with 14 relatives.

We spoke with 19 members of staff including the registered manager, support workers and team leaders. We reviewed a range of records. This included 7 people's care records and medication records.

We used the Quality of Life Tool which is designed to support the corroboration of all sources of evidence gathered during inspection. We looked at 3 staff files in relation to recruitment and staff supervision. variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 7 March 2024

About the service

Consummate Care is a supported living service providing personal care to people in their own homes. The service provides support to people with learning disabilities and autistic people. At the time of our inspection there were 16 people using the service.

People’s experience of the service and what we found:

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People received personalised care and support from dedicated staff who had formed positive, close relationships with them. With the right support people flourished in aspects of their lives, growing in self-confidence, developing skills and being enabled to maximise opportunities that would not otherwise be available to them. People were supported to achieve their aspirations. People were supported holistically and enabled to access specialist health and social care support when this was needed. People played an active role in maintaining and improving their health and wellbeing.

People were supported to have autonomy, choice and control of their lives, staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People being supported by Consummate Care were given care and support which promoted their dignity, privacy and human rights. People were supported to develop skills and independence, from completing their own personal care to learning household tasks. People received care and support from exceptionally kind and compassionate staff. Staff were extremely vigilant, responded to people's individual needs and focused upon supporting them to achieve a full and enriching quality of life.

Right Culture: There was an embedded culture of people being at the heart of the service. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive lives. People received support based on transparency, respect and inclusivity. The registered manager and staff worked hard to instil a culture of care and good teamwork. Staff valued and promoted people's individuality, protected their rights and enabled them to develop and flourish.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Outstanding (published 30 October 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Consummate Care on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.